Terms and Conditions

Terms & Conditions

Welcome to Olysiéum by Perthfumery Ltd. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our site or purchasing from us, you agree to these terms.
These Terms & Conditions apply to UK and international customers.

If you do not agree with any part of these terms, please do not use our website or services.

1. About Us

PerthFumeryLtd
Registered in: UK
Email:PerthfumeryLtd@gmail.com
Telephone:

2. Use of Our Website and Services

You may use our website for:

Browsing products
Placing orders
Accessing customer service
Reading content, guides, and brand information

You must not:

Use the website for any unlawful purpose
Attempt to hack, disrupt, or manipulate the website or its content
Use automated tools (bots, crawlers) without permission
Upload or transmit harmful code, spam, or promotional materials
Engage in bullying, abusive behaviour, hate speech, or harassment

We reserve the right to restrict or terminate access to our website for any breach of these terms.

3. Products, Pricing & Availability

All prices are listed in GBP (£) for UK customers. International customers may see local currency conversions for convenience.
Product availability is subject to change without notice.
We reserve the right to withdraw, modify, or discontinue products at any time.
We make every effort to display colours, materials, and details accurately; however, slight variations may occur due to screen settings or craftsmanship.

4. Orders & Financial Transactions

By placing an order, you:

Confirm that all information provided is accurate and complete
Authorise us to charge your payment method
Agree to our Return & Refund Policy

We reserve the right to:

Reject or cancel orders, including in cases of suspected fraud or payment issues
Limit the quantity of products purchased
Correct pricing or product errors

If we cancel your order, we will issue a full refund.

5. International Customers

We ship worldwide.
Please be aware:

Local duties, taxes, or import charges may apply and are your responsibility
Customs delays can affect delivery times
Certain products (e.g., perfumes, cosmetics) may be restricted in some countries

By ordering internationally, you agree to comply with your country’s import laws.

6. Liability & Disclaimers

We strive for accuracy and reliability, but we cannot guarantee:

The website will be uninterrupted, secure, or error-free
That all product descriptions, images, or prices are perfectly accurate

We are not liable for:

Losses caused by website downtime
Inaccuracies due to human error or technical issues
Delays caused by postal, courier, or customs services
Losses arising from misuse, unauthorised access, or third-party actions

Our total liability shall not exceed the cost of the product purchased.

Nothing in these terms excludes liability where such exclusion is not permitted by UK law.

7. Intellectual Property & Copyright

All content on our website—including designs, photography, branding, text, graphics, and product imagery—is the intellectual property of Olysiéum

You may not:

Copy, reproduce, modify, or distribute our content without written permission
Use our images or designs for commercial purposes
Remove copyright or trademark notices

You may:

Share content on social media with clear attribution (e.g., tagging or caption credit)
Use content for non-commercial personal reference

We reserve all rights not expressly granted.

8. User Accounts (If Applicable)

When creating an account, you agree to:

Provide accurate and up-to-date information
Keep your login details confidential
Notify us immediately if you suspect unauthorised use

We may disable or delete accounts if:

Terms are violated
Fraudulent or suspicious activity is detected
The account has been inactive for a prolonged period

9. Cancellation of Services

We may withdraw or restrict access to:

The website
Any service or feature
Promotions or offers
User accounts

This may occur without notice if needed for maintenance, legal compliance, or misuse.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
International customers agree that any disputes will be handled under this jurisdiction unless otherwise required by local consumer law.

11. Changes to These Terms

We may update these Terms & Conditions at any time.
Continued use of the website signifies acceptance of the revised terms.

12. Contact Us

For any questions regarding these Terms & Conditions:

Client Care Team
Email: PerthfumeryLtd@gmail.com
Telephone:

Return and Refund Policy

Return & Refund Policy

At Perthfumery Ltd , we are committed to delivering exceptional luxury gifts, including fine silk accessories, premium leather goods, fragrances, and curated high-end items. We want you to be delighted with your purchase.
Please read our Return & Refund Policy carefully, as it applies to both UK and international customers.

1. Terms of Return

UK customers may return eligible items within 14 days of receiving their order.
International customers may return eligible items within 14–21 days, depending on your region.
Returned items must meet the condition requirements listed below.
Some items are non-returnable for hygiene, safety, or legal reasons (see Section 4).

2. Condition of Returned Items

To qualify for a refund, items must be returned in:

Unworn, unused, and unaltered condition
Their full original packaging, including branded boxes, dust bags, tags, authenticity cards, and protective coverings
A condition suitable for resale

We reserve the right to refuse returns that show signs of wear, damage, scent, or handling beyond what is necessary to inspect the item.

3. Accepted Reasons for Return

We accept returns for:

Change of mind (within the return window)
Incorrect item received
Items damaged or faulty upon arrival

If your delivery arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery so we can resolve the issue swiftly.

4. Non-Returnable Items

For health, hygiene, safety, and legal reasons, the following cannot be returned once opened, used, or unsealed:

Cosmetics (UK law)
Perfumes and fragrance items with opened cellophane or broken internal seals
Personalised, engraved, customised, or monogrammed items
Digital products or gift cards

International customers: local customs laws may further restrict returns of fragrance or cosmetic items.

5. How to Initiate a Return (UK & International)

To start a return:

Contact our Client Care Team at [your email] with your order number and reason for return.
You will receive a Return Authorisation Number (RAN) and full instructions.
Return the item using a tracked and insured shipping service.
- UK customers: return labels may be provided for certain products.
- International customers: you are responsible for return shipping costs unless the item is faulty or incorrect.

Items returned without prior authorisation may be declined.

6. Customs & Duties for International Returns

International customers should note:

Return parcels must be clearly marked as “Returned Goods – No Commercial Value”.
Any import duties, taxes, or customs fees charged to us on returned items may be deducted from your refund.
We cannot accept items that are held or rejected by customs due to incorrect labelling.

7. Refund Process

Once we receive and inspect your returned item, we will email you to confirm approval.
Approved refunds are processed within 5–10 working days to your original payment method.
Shipping costs are non-refundable unless we made an error (e.g., faulty or incorrect product supplied).

International bank processing times may vary, and refunds may take additional days to appear depending on your financial institution.

8. Exchanges

Due to the limited nature of our luxury items, we do not offer direct exchanges.
If you would like a different product, please return your eligible item for a refund and place a new order.

9. Contact Details

Our Customer Care Team is here to assist you:

Client Care / Returns Department
Email: perthfumeryltd@gmail.com
Telephone: 447887401893
Returns Address: 21 George Street, Perth, Scotland

We aim to respond to all queries within 24–48 hours.